The DFA IT group monitors user access to the TouchNet Suite. There are two areas in TouchNet to which users usually request access; TouchNet Marketplace and TouchNet Business Office.
Those who would like to be added to a uStore or uPay site need access to TouchNet Marketplace. Those who want to make web departmental deposits need access to TouchNet Business Office.
The procedure to get access to TouchNet Marketplace and TouchNet Business Office are slightly different and requires different information.
TouchNet Marketplace Access (uStore or uPay Site)
To request access: Request for Access TouchNet Marketplace.
Note: To assign a new Merchant Manager please check the Merchant Manager check box in the request form.
Merchant Managers: How to assign user roles in TouchNet
Once TouchNet Marketplace access is granted, the Merchant Manager can assign Marketplace user roles. As a Merchant Manager you are responsible for managing the users in your uStores and uPay sites. This means you must assign roles for new TouchNet users and take access away when users leave. Before you can add someone to your uStore or uPay site he or she must be setup in TouchNet marketplace with a username. Once this access has been granted you can assign the following roles to any user that was previously set up in TouchNet Marketplace (Merchant Manager role excluded).
marketplace roles
Below you can find the available roles in uStores and uPay sites. Please read through this list and decide which role or roles you need to be able to perform your job duties in the uStore or uPay site to which you are requesting access.
| uStore Roles | uPay Roles |
|---|---|
| Merchant Manager | |
| Responsible for managing the merchant's configuration settings. | |
| Responsible for adding uStores to a merchant. | Responsible for adding uPay sites to a merchant. |
| Responsible for assigning uStore managers to uStores. | Responsible for assigning uPay site managers to uPay sites. |
| Store Manager | uPay Site Manager |
| Responsible for managing store settings, such as the store images, store categories, store payment methods, and shipping rates. | Responsible for managing uPay site settings. |
| Responsible for assigning store clerks, a store accountant, and fulfiller users (including a fulfiller with refund/cancel rights.) | Responsible for assigning payment clerks and accountants. |
| Responsible for adding and editing products. | |
| Responsible for creating store promotions. | |
| Store Clerk | Payment Clerk |
| Responsible for adding and editing products. | Responsible for issuing uPay refunds. |
| Responsible for moving products among categories. | |
| Fulfiller | |
| Responsible for fulfilling orders. | |
| Fulfiller with Refund/Cancel Rights | |
| Responsible for fulfilling orders as well as refunding and canceling orders. | |
| Accountant | |
| Responsible for viewing reports. | |
For more detailed information about the Marketplace user roles please refer to the Marketplace User's Guide.
TouchNet Business Office Access (Web Departmental Deposits)
Web departmental deposits are batch deposits that can be submitted remotely using the TouchNet Cashiering Operations Center. To request access to TouchNet Business Office please complete the following DocuSign Powerform: Request for Access TouchNet Web Departmental Deposits. This form requires a signature from the appropriate Financial Strategic Services (FSS) Partner or FSS Manager. If you do not know who the appropriate person is, you can find them in the Controller's Unit Directory.
To learn how to properly submit web departmental deposits please watch the "How to make a Web Departmental Deposit in TouchNet" tutorial or read the Web Departmental Deposit User Guide. Request access by emailing [email protected].